Frequently Asked Questions (FAQs)

We offer braces, orthopedic supports, belts, collars, slings and other everyday care products for comfort and mobility, including ankle, elbow, wrist and knee supports, back and waist belts, shoulder supports and immobilizers.

Yes. Every product we sell is 100% genuine and comes in its original packaging.

Each product page includes a size chart. Measure the circumference of the joint (for example, around the ankle, wrist, elbow or knee) with a soft measuring tape and compare it with the chart. If you are between two sizes, we recommend the larger size for a more comfortable fit, or contact us for advice.

Products sold per pair include two items (left and right), while products sold per piece include a single item. The label under each product shows the unit, for example “Rs.100 Per Pair” or “Rs.150 Per Piece”.

Many of our supports are designed for all-day comfort, but the right wearing time depends on your condition. Always follow the instructions on the packaging and your doctor’s or physiotherapist’s advice.

Hand wash in lukewarm water with mild soap, rinse well, press out excess water and air dry away from direct heat or sunlight. Do not bleach, wring or machine-dry, as this can damage the elastic.

No. Our products help with support, compression and comfort. They do not replace professional medical advice, diagnosis or treatment. Please consult a healthcare professional for serious or persistent pain or injury.

Click “Get a quote” in the top menu or on any product page, fill in your details and the quantity you need. Our team will reply with a quotation as soon as possible.

Yes. Pharmacies, clinics, gyms, sports teams and businesses are welcome to order in bulk. Mention the quantity in the quote form and we will share special pricing.

Prices may vary. Check whether a product is sold per piece or per pair, and request a quote for larger quantities.

No, you can check out as a guest. However, creating an account lets you save your details and view your orders more easily.

You can change or cancel an order before it has been dispatched. Please contact us as soon as possible with your order number. See our Policies page for details.

No. A quote request does not confirm an order. An order is confirmed only after the quotation and terms have been agreed.

You can pay by debit or credit card (Mastercard, Visa) or choose Cash on Delivery. International customers may use PayPal where available.

Yes. All transactions are secure and encrypted, and we never store your full card details on our website.

Please check your card number, expiry date and CVV, make sure you have sufficient balance and try again. If the problem continues, try another card or choose Cash on Delivery, or contact our support team.

Cash on Delivery is available in most cities across Pakistan. If it is not available for your location, you will be informed during checkout.

Yes. We deliver to cities and towns across Pakistan through trusted courier partners.

Delivery times vary by location. Most orders are delivered within a few working days after dispatch. Remote areas may take longer.

Delivery charges, if any, are shown at checkout before you confirm your order.

Open the Order Tracking page from the footer and enter your order number. You can also contact our support team for an update.

Returns are subject to our return policy and product condition. Unused products in their original packaging can be returned within the return window stated on our Policies page. For hygiene reasons, opened or used products cannot be returned unless they are defective.

Please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund after verification.

Approved refunds are processed to your original payment method, usually within 7–10 working days depending on your bank.

We collect only the information needed to process your order and support you, and we do not sell your data. See our Privacy Policy for full details.

Please contact our support team with your registered email address and we will help you regain access to your account.

Visit the Contact Us page, use the contact form or reach us through the details listed there. Our team is available to help 24/7.