Our Policies

1. Shipping policy

We deliver across Pakistan through trusted courier partners. Orders are normally processed within 1–2 working days. Delivery usually takes 2–7 working days depending on your city or area; remote locations may take longer. Delivery charges, if any, are shown at checkout. You will be contacted if there is any delay with your order.

2. Return policy

We want you to be happy with your purchase. You may request a return within 7 days of receiving your order if:

• the product is defective or damaged;
• you received the wrong item or size; or
• the product is unused, unopened and in its original packaging.

For hygiene reasons, supports that have been opened, worn or washed cannot be returned unless defective.

3. Exchange policy

If the size does not fit, you can request an exchange within 7 days, subject to stock availability and the product being unused and in original packaging. Delivery costs for size exchanges may be charged to the customer.

4. Refund policy

Approved refunds are issued to the original payment method within 7–10 working days after we receive and inspect the returned product. Cash on Delivery refunds are made by bank transfer. Original delivery charges are non-refundable unless the return is due to our error.

5. Damaged or wrong items

Please inspect your parcel on delivery. If an item is damaged or incorrect, contact us within 48 hours with your order number and clear photos, and we will arrange a replacement or refund after verification.

6. Cancellation policy

Orders can be cancelled or changed before dispatch. Once an order has been shipped it can no longer be cancelled, but it may be eligible for return under our return policy.

7. Bulk & corporate orders

Bulk orders are confirmed through a written quotation. Special terms for delivery, payment and returns will be stated on the quotation and apply to that order.

8. Need help?

Contact our team through the Contact Us page and include your order number so we can assist you quickly.